Harbus

Issue date: 9/2/08 Section: News

My final presentation, the culmination of all my summer work, was a bitter-sweet moment. I was excited to present my work and thank everyone who had helped me achieve my results. However, the summer felt like it had raced by too fast. In the short time I was there, Harrah's Joliet really made me feel like an important member of the team. My input was always considered, and I never felt lost or forgotten. Most importantly, I met many great people and made plenty of new friends. The culture at Harrah's Joliet was something I never expected out of an employer. I spent my days with a smile on my face, and Mondays never provoked a grumble. I would be remiss not to thank the entire team at Harrah's Joliet for making this a truly memorable summer - thank you.

A career in gaming seems a little off the beaten MBA path, and some members of my family still can't understand why I would give up a career in banking to get my MBA and work as a dealer (despite my efforts to explain I was not dealing cards, that is the only job they associate with a casino). However, I think it is an industry with a wealth of opportunity. There is plenty of data floating around to make the analytical types squeal with excitement (slot volatility, occupancy rates, customer worth, hold percentages, customer trip frequency, customer satisfaction ratings, etc.). There is also an abundance of creative energy to channel, with experiential promotions and customer interactions abounding. For someone looking for variety, analytics, and the opportunity to innovate - Harrah's has it all.

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